RETURNS & EXCHANGES
The following constitutes the terms upon which we will accept and process returns. By ordering from us online you agree to these terms.
Thank you for your order. SaltyDOG® hopes that you are 100% satisfied with the products that you order from us online. However, if you wish to return goods for an exchange, then we ask that you follow the instructions detailed below to ensure that your request is processed efficiently.
We are happy to exchange or issue an online store credit on unused products within 7 days from the date of purchase. Goods must be returned in their original condition. Goods must be returned undamaged and must include the original receipt.
Due to not being able to verify the type of breed/s that a consumer is buying a toy for we are unable to refund these purchase/s as certain breeds of dogs tend to destroy toys quicker than others. Dog toys are non-refundable due to being a chew-able item and no toy is indestructible. Please refer to the manufacturers standard packaging.
How to return goods:
1. Please email us through the contact page and let us know the problem you are having. From here, we will give you further instructions.
2. In the package please include the original invoice and a note to advise if you would like an exchange, online store credit or a refund.
3. Attend your local post office and send the package. Goods are the customer’s responsibility until they are receipted back by SaltyDOG®. We highly recommend you send returned products through registered post with tracking.
We’ll happily cover the cost of return postage only if you have received the incorrect product or if your product has arrived damaged or faulty. Unfortunately, we can’t cover the cost of shipping for change of mind or size.
It can take a few days for your order to come back to us, please be patient. We’ll send you an email once we have received your item.
4. Once received in our returns department, we will inspect and process the goods within 1 – 5 days to ensure you receive your refund or exchange as quickly as possible.
5. When your return has been processed we will notify you confirming your refund or exchange. Please note all refunds will be issued in the original form of payment.
SaltyDOG® does not cover damage caused by accident, improper care, negligence, exposure or extensive use.
All goods will be inspected by our Quality Assurance department to verify the reason for their return. If we deem that the reason is not genuine, then you will be charged for the delivery costs of the replacement goods.
In all cases, you are responsible for ensuring that the goods arrive at our dispatch location safely. We do not accept responsibility for goods that fail to arrive in their original condition. For this reason, we encourage you to insure the goods against loss or damage while in transit.
To return any faulty/damaged goods please contact our online store by email: firstname.lastname@example.org and we will provide further instructions.